Known Quality Shoe Co. Guarantee of Satisfaction:

If you are not satisfied with the size, comfort or fit of your purchase, you may return the new unworn shoes for a prompt exchange or refund within 30 days of receipt of purchase.

Product Warranty and Return


When you first receive your new shoes, try them on a carpeted floor. Do not wear them outside.

Poor Fit/Wrong Size:

If they do not fit properly, please call 304-797-0627 or 765-724-7361 and ask for a Return Authorization (RA). You will be given instructions for the return. You may return the new unworn shoes for prompt refund, or exchange within 30 days of receipt of purchase.

Defective Shoes:

All Known Quality Shoe Co. shoes have a 6 month warranty against defects in materials and manufacturing. However, you must get a Return Authorization before returning them. Please call 304-797-0627 or 765-724-7361 for a Return Authorization (RA) number. Any questions concerning product defects, please call 765-724-7361. All returns will be evaluated by our footwear consultant and credited pro-rated depending on the condition of the shoes or boots.

Send Returns with RA# to:

Known Quality Shoe Co., Warehouse
212 East Broadway
Alexandria, IN 46001

When purchasing more than one pair we advise you to rotate them. Your feet will feel better and your boot/shoe will have a longer life.

How To Order By Mail:

Mail orders can be placed with a personal check, bank draft, money order or payment with a credit card. Please send all mail orders to the address below:

Known Quality Shoe Co
212 East Broadway
Alexandria, IN 46001

On orders charged to your credit card, please sign where indicated and enter your card number, expiration date and the card security code. Be sure to include a daytime phone number should we need to contact you.

SORRY. NO COD Orders. Note: Prices are subject to change. Please check with the website for our current prices. Should the cost of your order be different from the current prices in effect, we will notify you via email or telephone.

How To Order By Phone:

To place your order, call 304-797-0627 or 765-724-7361. Please leave your call back number and one of our sales staff will call you back as soon as possible.

How To Order Online:

This is the preferred way to order. Visit www.kqshoes.com and use the shopping cart to place your order. Your account information makes
it easy to order, and to reorder later. We are PCI Compliant, assuring you that your information is safe and secure.

If you have any questions please contact us!